Privacy Policy and Cookies Policy
We are committed to safeguarding the privacy of all our website visitors. This Privacy Policy and associated Cookies Policy explain how we process your data, share it to provide our products and services (collectively, our “Services”), protect your data, and outline your rights. For data protection laws in the UK, the data controller is My Thai Will, registered as a data controller with the Information Commissioner’s Office, registration number ZA392331.
Privacy Policy
Personal Data is any information that can identify a living individual. You agree that the Personal Data you provide is true, complete, and accurate and that you will notify us of any changes.
Sensitive Data includes information about an individual’s racial or ethnic origin, sexuality, health status, political beliefs, union membership, or criminal background. We will not request such sensitive data.
We will handle your Data in compliance with applicable Data Protection regulations.
How We Use Your Personal Data
We collect and process Personal Data only as needed to deliver our Services to you. We hold Personal Data related to transactions you enter into with us and may disclose this data to parties involved in the transaction, with your approval, to assist your transaction.
We use your Personal Data for several purposes, including creating an account or purchasing any of our Services, and improving our Services. To view or correct your Personal Data, you can email us at info@mythaiwill.com. A fee may be payable in certain circumstances, and we will respond within one month.
Sharing Personal Data
To provide our Services, it may be necessary to disclose your Personal Data to third parties we work with, for purposes such as:
- Processing credit card payments.
- Informing you of changes or updates to our Services or for marketing purposes.
- Complying with legal requirements.
- Protecting and defending our rights.
- Enforcing our Terms and Conditions.
We only share your personal data as necessary for any third party to provide the Services as requested or needed on our behalf. We do not allow third parties to use or share your data for any other purposes.
Storing, Securing, and Retaining Personal Data
We take the security of your personal data seriously and operate a strict information security policy. We apply various measures to protect against accidental loss or unauthorized access to your personal data, including:
- Encrypting data in transit using HTTPS secure transfer protocol.
- Processing all credit card transactions using secure encryption via our PCI-Compliant payment provider, Stripe.
- Restricting access to personal data to authorized staff who need it to perform their roles.
- Training staff to apply the highest standards of data security.
Your Rights Under Data Protection Laws
We respect all your rights under applicable Data Protection regulations. We will correct, amend, or delete your personal data where appropriate. Specifically, we honor the following rights:
- The right to access your personal data, subject to legal requirements and suitable identification. A fee may be charged in certain circumstances.
- The right to correct, amend, or delete your personal data if it is incorrect or you want it deleted, subject to other legal requirements.
- The right to opt out of receiving marketing materials from us. Update your marketing preferences by logging into your account and going to “My Account” under the “Edit Account Settings” tab.
- The right to be informed about the processing of your personal data. This privacy notice sets out how we will process your data and will be updated as needed.
Cookies Policy
This website uses cookies, small harmless files transferred to your device’s hard drive when you access a website, designed to:
- Make visits to our website user-friendly.
- Tailor website content where appropriate.
- Track how visitors reach our site and navigate through it to improve our services.
- Measure overall website usage patterns.
- Improve website usability.
- Understand the effectiveness of our advertising campaigns and promotions.
None of the cookies used on our website collect personally identifiable information about you.
We recommend keeping cookies enabled on your device during your visits to ensure the best website experience.
We use two types of cookies on this website:
- Session cookies: Temporary cookies that exist during your website access period. They remember your choices from previous pages to avoid re-entering information. These cookies do not contain personal information and cannot identify you.
- Third-party cookies: Used by our advertising and affiliate partners, and external content from sites such as Facebook and Google. Their cookie usage policies can be viewed on their websites.
To restrict or block cookies set by us, edit your browser settings. The ‘help’ function within your browser will provide guidance. For further information on deleting cookies, visit aboutcookies.org or refer to your device manufacturer for mobile browser guidance.
How to Contact Us
For further details or any questions or comments about this policy, please contact us by email at info@mythaiwill.com
Terms and Conditions
1. Registration
1.1 To order any documents from our website, you will need to register your details with us. 1.2 You agree to take particular care when providing us with your details and warrant that these details are accurate and complete at the time of registration and that you do not provide false or misleading details. Where requested, you must provide us with valid and complete contact details. We accept no responsibility for verifying any of the above or your identity. 1.3 When registering with us you will be required to provide a valid email address and password of your choosing. You must ensure that you keep these details secure and do not provide this information to a third party. We will not be liable for any unauthorized access by a third party using your email address and password. In the event you suspect your account security has been compromised, including unauthorized use of your email address and password, you must notify us immediately via email. We will provide timely assistance to secure your account, which may include resetting your password and reviewing recent account activity. We will take reasonable steps to verify your identity before making any changes to your account or providing access to your account information. 1.4 You must be aged 18 years or over to order any documents from us. 1.5 You must understand the English language, and that you understand the nature and purpose of making a Will, the extent of your estate, and that you are aware of and have considered everyone that might reasonably be expected to be provided for by your Will. 1.6 You must be acting of your own free will and not subject to any coercion or any undue influence. 1.7 Our acceptance of your order for documents via this website will take place at the time when we process your order, at which point a contract will come into existence between you and us. 1.8 You agree that if you do not comply with the above rules then we are under no obligation to provide you with any documents and the agreement will be void and as if it had never been made. In this situation, you agree that you will not be able to hold us to any obligations under these terms and conditions or to sue us if those terms and conditions are breached.
2. Documents
2.1 Any documents downloaded from the website are intended for your use only and you warrant that any documents ordered by you are not for resale and that you are acting as principal only and not as an agent for another party. We shall not be liable for documents for any third party. 2.2 You are permitted to make certain modifications to the documents you have ordered to ensure they accurately reflect your wishes and circumstances. However, for the integrity and security of the document, changes to the primary identifier, such as the name of the document holder, are not allowed once the document is created. This measure is in place to prevent fraudulent misuse of our services. Should you need to correct or update your name due to legal changes or errors, please contact us for assistance. We are committed to helping you maintain accurate and secure documents. 2.3 Where you have elected for a digital copy of the documents only, we will make that digital content available for download by you as soon as we accept your order. Where you have elected for a printed copy of the document, we will endeavor to post the document to you within five working days. 2.4 Any printed documents will be posted to the address nominated by you on the website. We will not be held liable for documents mis-delivered or mislaid in the post. 2.5 Where you provide information about another person or third party, you confirm that you have their permission to provide us with their details and for it to be used in the preparation of any documents.
3. Payments
3.1 If applicable, the total price for any upgrades available will be displayed on the website and indicated on the order pages when you place your order. 3.2 If there is an obvious and unmistakable pricing error, we are under no obligation to provide the product or service to you at an incorrect price. We reserve the right to bring such an error to your attention and you agree that in these circumstances, you will be liable to pay the full and proper price as it would have been if there had not been a pricing error. 3.3 All sales made through this website are generally final. We do not offer refunds or exchanges for any products or services purchased unless there are exceptional circumstances. In cases where a product is found to be significantly not as described, or if technical issues are preventing the proper use of our product that cannot be resolved with our support team’s assistance, we may, at our discretion, consider issuing a refund or providing a credit for future use. To request a refund under these exceptional circumstances, please contact us within 14 days with a detailed explanation of the issue. We reserve the right to verify the claim before processing any refund requests.
4. Cancellation
4.1 Documents generated through this website are electronic and therefore you cannot cancel once you have placed an order. To cancel within this period, please contact us directly. This right is void once any customization or download occurs. 4.2 Due to the bespoke nature of the documents being created, you are not entitled to cancel your order or to return the documents unless either (i) the file cannot be opened or is corrupted when you try to open the document, or (ii) any printed version of the document ordered is unreadable upon receipt. 4.3 We reserve the right to refuse to process any documents at our absolute discretion. 4.4 We may cancel or suspend your access to the documents and/or website if we consider that you have acted in breach of any of these terms.
5. Your Data
5.1 Where we have requested data from you to provide the documents, you agree to provide us with accurate and complete information. It is your responsibility to provide us with accurate information and to ensure that your information is current and up to date. We make no assurances, guarantees, or warranties as to the legality or effectiveness of the information you provide or the choice of words that you use. You agree that you will not hold us liable and that it will be an absolute defense for us to any claim you bring against us, if the information you have entered is incorrect and as a result of this you (or a person you intended to gain a benefit from your Will) do not gain such a benefit or otherwise suffer a loss. 5.2 You agree not to hold us liable if you provide us with an address or email address that is not correct and, as a result of this, do not receive a notification or document from us that you otherwise would have received if your information had been current and up to date. 5.3 Where we have requested data from you to provide the documents, you agree to provide us with accurate and complete information. 5.4 We have taken all reasonable steps to prevent fraud and ensure any data collected from you is stored as securely and safely as possible. However, we cannot be held liable in the event of a breach in our secure computer servers or those of third parties. 5.5 We take all reasonable care, in so far as it is in our power to do so, to keep the details of your order secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party obtains unauthorized access to any data which you provide when accessing the website. 5.6 We will use the personal information you provide to us: a) to supply the document to you; b) to process your payment for the documents where applicable; and c) to give you information about similar products that we and others provide, but you may choose to stop receiving this at any time by contacting us. 5.7 We will only give your personal information to third parties where the law either requires or allows us to do so. 5.8 You authorize us to use, store, or otherwise process your personal information (by our Privacy Policy) to provide the documents to you and for marketing and accounting purposes. 5.9 Please see our Security Information for further information about how we manage security. 5.10 Please see our Privacy Policy for further information about how we may use your personal information.
6. Intellectual Property Rights
6.1 All content on the website is the exclusive property of My Thai Will and is protected by copyright, and none of its contents may be reproduced without our prior written permission. 6.2 Ownership in, and all rights created about the contents of the website vest in us absolutely unless otherwise indicated. We retain ownership of all intellectual property rights related to the website, including software, graphics, copyrights, trademarks, and other proprietary rights. No license is granted to you to use any such intellectual property save that you are permitted to use the website by these terms. You must not modify, copy, reproduce, upload, post, transmit, or distribute by any means or in any manner whatsoever, any material or document downloaded from our website except where expressly invited to do so or indicated on our website. 6.3 You are granted a non-exclusive, non-transferable license by us to use our website and to print pages from the website. If you order a document through the website you will be granted permission to download your document. 6.4 You shall not license, sublicense, sell, resell, transfer, assign, distribute, or otherwise commercially exploit or make available to any third party the documents or the content of our website in any way.
7. Our Website
7.1 The information, content, and material available on the website may vary from time to time without notice to you. 7.2 We may change the website at our absolute discretion to reflect changes in relevant laws and regulatory requirements, and to implement technical enhancements. 7.3 We use our best endeavors to ensure that the information available on the website is correct and accurate; however, the information is provided on an “as is” and “as available basis” without warranties of any kind, express or implied. 7.4 The legal information we provide on the website does not constitute the provision of legal advice and we do not warrant that this is correct, complete, or up to date. The information contained on the website should not be construed as legal advice to be applied to any specific factual situation. 7.5 Although we aim to have the website available at all times, we cannot guarantee this or that it will be error-free and we cannot accept liability for any issues that this may cause. 7.6 We are unable to guarantee that our website may be compatible with your web browser or that your access will be uninterrupted. In all cases where you encounter a problem accessing the website from your browser, it is your responsibility to find an alternative compatible computer and/or browser. 7.7 You must not interfere with the working of our website nor must you circumvent security on the site, tamper with, hack into, or otherwise attempt to disrupt our computer systems, server, website, router, or any other internet-connected device or service. If you encounter difficulties accessing or navigating our website, please contact our technical support team for assistance. We are committed to ensuring that our website is accessible to all users and will provide guidance to help you overcome any technical barriers. Additionally, we recommend checking our policies section for compatibility advice. Should you experience persistent issues, our team may suggest alternative compatible browsers or devices to ensure uninterrupted access to our services. 7.8 There may be links on our website to third-party websites. We have no control over the content or availability of such sites. We cannot accept any responsibility for the content of third-party websites or the products or services that they provide. We make no representations or endorsements and accept no responsibility for the content or use of any such external website.
8. Disclaimer and Limitation of Liability
8.1 My Thai Will is not a law firm and is not registered or regulated. Any use of our documents, services, or website does not create or constitute a lawyer-client relationship between My Thai Will and you. Any document produced via this website is used entirely at your own risk and you accept full responsibility should it prove to be unsuitable for your circumstances. 8.2 The website provides a service that enables you to create and customize a document. You should obtain legal advice from a qualified lawyer before signing the document if you are in any doubt over how your circumstances may affect the document, especially if your estate circumstances are complex or unusual. While our documents are designed to cater to a wide range of needs, specific situations may require specialized legal guidance to ensure your Will accurately reflects your intentions and complies with all relevant laws. Consulting with a legal professional can provide you with the assurance that your unique needs are fully addressed. 8.3 It is your responsibility to ensure that the document is correctly validly signed and executed and we shall have no liability for your failure to properly sign and execute your document. We shall have no liability for the enforceability of any document provided via this website. 8.4 Future changes to the law may mean that your document will become outdated and we cannot guarantee that the document you produce will remain up-to-date, complete, and accurate. It is not our responsibility to notify you of changes in the law or the impact of these changes on your document and we shall bear no liability for this. 8.5 Whilst we do review the data you provide to create a document we cannot accept responsibility for the appropriateness of the document or that it will be suitable for your particular situation. 8.6 Documents generated by this website are suitable only if you have a permanent home in Thailand. If you live elsewhere or have assets outside of Thailand then any documents produced via this site may be unsuitable, and we shall have no liability for the suitability of the documents. We can produce a separate will that complies with another country where the assets are held. 8.7 We accept no liability and offer no warranty whatsoever for any documents that are made available to you to download from the website. 8.8 We disclaim any liability to you for the supply of the document to the fullest extent permissible under applicable law. This does not affect your statutory rights as a consumer. 8.9 In no event shall we be liable to you for any loss of profits, loss of data, or any indirect, special, or consequential loss. Our liability to you in respect of losses or damages arising directly or indirectly from your use of or inability to use the website (including any of its contents) and/or any legal document, irrespective of whether such loss or damage is based on contract, tort (including negligence) or otherwise, shall be limited, about any one incident or series of related incidents, to the amount you have paid for the relevant document. 8.10 We only supply documents and services for domestic and private use. If you use the documents for any commercial, business, or re-sale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity. 8.11 We shall not have any liability whatsoever or be deemed to be in default for any delays or failure in performance under these terms resulting from acts beyond our reasonable control, a force majeure event, including but not limited to acts of God, acts or regulations of any Government, war or national emergency, hostilities, strikes, riots, terrorist activities, accident, fire, power cuts or server malfunction. 8.12 You accept that any content on this website does not constitute legal advice. 8.13 You accept that the limitations of liability in these terms and conditions are reasonable.
9. Variability
9.1 We may alter or vary these terms and conditions at our sole discretion at any time without notice to you, and you agree that such amendments will automatically amend the terms of the contract between you and us. 9.2 These terms and conditions together with our Privacy Policy, any registration form, order form, and payment instructions constitute the entire agreement between you and us. No other terms whether expressed or implied shall form part of these terms and conditions. 9.3 Any contract made for the documents is between you and us. No other person shall have any rights to enforce any of its terms. 9.4 Each of the clauses of these terms and conditions operates separately. If any court or relevant authority decides that any part of these Terms and Conditions is unlawful, invalid, or void, the remaining clauses will remain in full force and effect. 9.5 No delay or failure on our part to enforce our rights or remedies under these terms and conditions shall constitute a waiver on our part of such rights or remedies unless such waiver is confirmed in writing.
10. Governing Law
10.1 These Terms and Conditions shall be governed by and construed in accordance with Thai law and the Thai Courts shall have exclusive jurisdiction to deal with any disputes.